Samaj Dental Hospital (“we,” “our,” or “us”) is committed to protecting the privacy of our patients and ensuring that personal information is collected, used, and safeguarded responsibly. This Privacy Policy explains what information we collect, how it is used, and how we protect it.
1. Information We Collect
Samaj Dental Hospital collects and stores only limited personal information necessary for basic patient administration and communication. The information we collect includes:
- Name
- Age
- Residential address
- Phone number
- Email address
- Service taken (general description of dental services provided)
We do not collect or store detailed medical records, diagnostic reports, biometric data, or other sensitive personal information.
2. Purpose of Data Collection and Use
The personal information collected is used strictly for the following purposes:
- Patient identification and record maintenance
- Appointment scheduling, confirmation, and management
- Communication related to dental services via phone or email
- Maintaining a record of services provided
- Billing, receipts, and basic administrative purposes
- Responding to patient inquiries, feedback, or requests
- Compliance with applicable legal or regulatory requirements
Personal information is not used for purposes unrelated to the services provided by Samaj Dental Hospital.
3. Email and Phone Communication
We use email addresses and phone numbers only for service-related and administrative communication, including:
- Appointment reminders and confirmations
- Service follow-ups or important notifications
- Billing or payment-related communication
- Responses to patient questions or requests
We do not send promotional or marketing communications without explicit consent.
4. Sharing and Disclosure of Information
Samaj Dental Hospital does not sell, rent, or trade personal information.
Information may be disclosed only in the following circumstances:
- To authorized hospital staff for administrative or service-related purposes
- When required by law, regulation, or court order
- To protect the rights, safety, or property of patients, staff, or the hospital
Access to personal information is strictly limited and controlled.
5. Data Security
We implement reasonable administrative and technical measures to protect personal information from unauthorized access, loss, misuse, or disclosure. These measures include restricted access to records and secure storage of both physical and electronic data.
While no system can guarantee absolute security, we take appropriate steps to safeguard information.
6. Data Retention
Personal information is retained only for as long as necessary to fulfill administrative, operational, or legal requirements. Once the information is no longer required, it is securely deleted or destroyed.
7. Your Rights
You have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of personal information, subject to applicable legal obligations
Requests may be submitted in writing or by email to the contact details below.
8. Changes to This Privacy Policy
Samaj Dental Hospital may update this Privacy Policy from time to time. Any changes will become effective upon posting or notification, with the updated effective date noted above.
9. Contact Information
For any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:
Samaj Dental Hospital
Address: Bibhuti Janak Marg, New Baneshwor, Kathmandu 44600, Nepal
Phone: 01-4564444 / 01-4592136
Email: baneshwor@samajdental.com
By using our services, you acknowledge that you have read and understood this Privacy Policy.
